Information Technology Services
The Information Technology Services (ITS) organization provides the network and computational backbones for campus communications and computing. In addition to this hardware infrastructure, ITS supports the software systems for the administration of the university. Responsibilities include IT security and compliance (FERPA, PCI, HIPPA, etc.), administrative application support (Banner ERP, etc.) and training, interface programming, desktop diagnosis and repair, network administration and connectivity support (wired, Wi-Fi, 4G), voice telephony support, electronic door lock and security camera support, and general technology consulting relative to both academic and administrative software/systems. More details about these and other services are online (http://wichita.edu/its).
Technology Help Desk
Technology Help Desk is housed in 120 Jabara Hall. Technology Help Desk provides technical support to all students, faculty and staff of Wichita State University. More details about the help desk and its services are available online at the help desk website (http://wichita.edu/helpdesk). The phone number for the help desk is 316-978-HELP (4357).
|Help Desk Hours|
|Monday–Friday||8 a.m.–7 p.m.|
Open Student Computer Labs
ITS maintains an open computer lab in 120 Jabara Hall. This lab is configured with up-to-date personal computer systems and an abundance of software applications. Other services that are available are Macintosh systems, scanning, laser printing and color printing. There are lab assistants and professional staff available to support the use of these applications, systems and other services such as email support, Internet use and class project assistance.
|Jabara Hall, Room 120||Hours|
|Monday–Thursday||7 a.m.–10 p.m.|
|Friday||7 a.m.–6 p.m.|
|Saturday||10 a.m.–6 p.m.|
|Sunday||1 p.m.–6 p.m.|
Campus Network Access
All residence hall students are provided a direct, high-speed connection to the campus network and the internet. Wireless access to the campus network (and Internet) is also available from all campus buildings.
Every WSU student is automatically assigned an email account with the “@shockers.wichita.edu” suffix. This email account provides students with a convenient way to communicate with other students, faculty and university offices in their academic pursuits. Students are expected to use this email address for official communication with faculty and university offices. Applications, instructions and other information about email accounts are available at the online WSU email center (http://wichita.edu/email).
The myWSU portal is a website that allows students to view and update their own WSU information. Examples are: add/drop courses, check academic status, check on status of financial assistance and get academic history (grades). For more information about this service, go to the myWSU website (https://mywsu.wichita.edu) and click on the New to myWSU link.